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Guest House Management
Guest House Management is a part of the Travel and Tourism industry that contributes to handling accommodation for holiday seekers. In order to run a successful guest house, it’s important to understand basic hospitality concepts as well as how to market the guest house effectively. As with any business, the customer is the biggest asset of any guest house. No guests means no income, and no income means no business.
Running a successful guesthouse
Guest houses can be very profitable small businesses if you can keep your clients happy and develop a good amount of loyal, returning customers. Many people choose guest houses as they prefer the warm, cozy feeling which is often lost on large hotels.
Excellent customer service is of the highest importance in any guest house. Guests who opt to stay at guest houses often do so because the prefer the personal service and enjoy casual conversation with a small, familiar team of staff. Make sure you show interest in your guests’ lives and make them feel at home. You could ask them what brings them to this area and possibly offer them some tourist advice if the conversation moves in that direction.
Part of maintaining excellent service, is ensuring that you keep rooms as clean as possible. It may seem like an obvious thing to say, however, many established hotels fall below an acceptable standard. Clean, high quality bedding is a must have. This is to ensure that you guests can relax and enjoy the highest level of comfort possible. Also remember to check small details which can be easily overlooked, such as skirting boards, dusty ceiling fans or air vents etc. These are things which you may miss that your guests could easily notice.
Even if you manage to keep your rooms in perfect condition, they would essentially be worthless if you didn’t have guests to stay in them. Marketing your guest house is incredibly important, and one of the best ways to go about it is by making use of the internet or other digital platforms. The more people can find you only, the more likely you are to keep all of your guest house rooms occupied throughout the years.
Unique opportunities thanks to technology
In the last few years, many companies have made it easier for people to run businesses by creating apps which assist with all of the marketing, pricing, legal agreements and record keeping for their establishment. One such application is Airbnb, which allows people to advertise guest houses or similar rental spaces.
One of the main benefits of the application is that people are able to leaves reviews about their host after their stay. This means that if you keep your clients happy, other holiday seekers will be more likely to trust your establishment and stay at your guest house as well. It’s a great tool which takes a large amount of the admin work out of running a guest house while also being a great marketing platform when used effectively.
With technology in being in its current state of constant growth and improvement, running a guest house is only getting easier. It’s a great opportunity for those who enjoy the idea of working in the service industry to help people enjoy their hard earned time off. Meeting new people from all walks of life and possibly all around the world could turn out be an interesting and rewarding experience for you.
If you would like more information about the programme, or wish to consider studying with us, simply contact us or complete the form on this page to request a call back, and we’ll get in touch with you as soon as possible. We look forward to hearing from you.
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